Shipping policy

Shipping and Delivery Costs

1. Shipping Costs

1.1. Germany

Powerbar offers free shipping within Germany for orders totaling 65 € or more.

For orders under 65 €, a flat shipping fee of 4.90 € applies for standard shipping via DHL within Germany.

Shipping is handled by our logistics partner, DHL.

Shipping from the German Powerbar store is available to Germany, Austria, and Switzerland.

1.2. Austria

Powerbar offers free shipping to Austria for orders totaling 65 € or more.

For orders under 65 €, a flat shipping fee of 6.90 € applies for standard shipping via DHL to Austria. This fee covers the costs of packaging, insurance, and shipping the order.

The Austrian Powerbar Shop ships to Austria, Germany, and Switzerland.

1.3. Switzerland

Powerbar offers free shipping to Switzerland for orders totaling 100 CHF or more.

For orders under 100 CHF, a flat shipping fee of 10 CHF applies for standard shipping via Swiss Post. This fee covers the costs of packaging, insurance, and shipping the order.

Orders placed through the Swiss Powerbar Shop can be shipped to Switzerland, Germany, and Austria.

1.4. Other Countries

Currently, shipping is only available within Germany, Austria, and to Switzerland. However, we plan to expand shipping to additional countries in the near future.

2. Delivery Times

For standard shipping within Germany, the order will be delivered to the specified shipping address within approximately 2–4 business days. Deliveries are made Monday through Friday by our logistics partner, DHL.

For standard shipping to Austria, the order will be delivered to the specified delivery address within approximately 2–5 business days. Deliveries are made Monday through Friday by our logistics partner, DHL.

For standard shipping to Switzerland and Liechtenstein, the order will be delivered to the specified delivery address within approximately 3–5 business days. Delivery is handled Monday through Friday by our logistics partner, Swiss Post.

SHIPPING METHOD	SHIPPING COSTS	DELIVERY BY SHIPPING METHOD
Standard shipping via DHL within Germany	Free shipping on orders of €65 or more €4.90 per order under €65	Approx. 2–4 business days
Standard shipping via DHL to Austria	Free shipping on orders of 65 € or more €6.90 per order under €65	Approx. 2–5 business days
Standard shipping via Swiss Post to Switzerland	Free shipping on orders of 100 CHF or more  10 CHF per order under 100 CHF	Approx. 3–5 business days

3. Package Tracking

3.1. Germany and Austria

To make it easy for you to track your package after it has been handed over to DHL, we’ll send you a shipping confirmation via email that includes a DHL tracking code. You can use this code to check the location of your package at any time on the DHL tracking page.

You can access the DHL tracking page via this link: https://www.dhl.de/trackandtrace.

3.2. Switzerland

You can access Swiss Post tracking via this link: https://www.post.ch/de/empfangen/sendung-verfolgen.

Please note that tracking may be delayed, as it is only available once Swiss Post has received the package.

4. Returns

4.1. Germany and Austria

Orders can be returned to Powerbar within 14 days. Powerbar will cover the cost of return shipping within Germany and Austria, provided that the provided return label is used.
Please fill out the corresponding contact form: Contact - Order – Powerbar

We will process your return request as quickly as possible and send you the necessary documents so that you can record your return items and generate the return label.

Then affix the return label to your package and send it back, including the completed return form inside the package. Alternatively, you can also attach a QR code to the package, if available.

As soon as we receive and inspect your return, the amount will be refunded to you via the same payment method. Depending on the payment method, the refund may take up to 10 days. Powerbar has no control over this.

Alternatively, you can print out the cancellation form, fill it out completely, and include it in the return package.

4.2. Switzerland

Orders can be returned to Powerbar within 14 days. Powerbar will cover the cost of return shipping within Switzerland and Liechtenstein, provided that the provided return label is used.
Please fill out the corresponding contact form: Contact - Order – Powerbar

We will process your return request as quickly as possible and send you the necessary documents so you can list your return items and generate the return label.

Then affix the return label to your package and send it back (with the completed return form included inside the package).

Alternatively, you can print out the cancellation form, fill it out completely, and include it in the return package.

5. Purchase Price Refund for Returns

As soon as Powerbar receives the package, you’ll get a confirmation email. The purchase price of your return will be refunded via the same method used for payment. Depending on the payment method, this may take up to one week. If you ordered on open account, please reduce the invoice amount by the value of the returned merchandise.

6. Do you have any questions?

If you have any further questions, we’re happy to assist you Monday through Friday from 8:00 a.m. to 4:00 p.m. at +49 (0)89 50 200 71 or by email at:service@powerbar.eu .