I haven’t received a refund for my return yet. What can I do?
As soon as Powerbar receives your return, you’ll get a confirmation email. Depending on your payment method, processing and issuing the refund can take up to one week. If this time has passed and you still haven’t received a refund, please contact us via the contact form. Have your order number and, if applicable, the tracking number for your return ready.
When will I receive my refund?
Once we’ve received your return, you’ll get a confirmation email. After we’ve reviewed it, we’ll refund the purchase price of the returned items via the same payment method you used when placing your order. Depending on your payment method, the refund may take up to a week.
How will I receive my refund?
Always via the payment method used at the time of purchase.
Can I also receive my refund as a gift card?
No, refunds are always issued via the original payment method.
What should I keep in mind when returning items if my invoice is still outstanding?
If you ordered on account and haven’t paid the invoice amount yet, please subtract the value of the returned items from the outstanding invoice amount and transfer only the remaining amount.
Can I exchange an item?
Unfortunately, a direct exchange is not possible. Please return the items and place a new order for the desired version.
