Do you have questions about our products or our store? You’ll find all the answers here.
Questions About Our Products
What is an electrolyte drink?
A beverage containing minerals such as sodium, magnesium, or potassium that replenishes fluids and electrolytes lost through sweating.
Are electrolyte drinks calorie-free?
Many products are low in calories or calorie-free. Varieties with added carbohydrates provide additional energy for intense physical activity.
When should you drink electrolytes?
Before, during, and after exercise—depending on the intensity of the activity and sweat loss.
Are electrolytes also beneficial in everyday life?
Yes, especially in hot weather, when you have a fever, after using a sauna, or during physical labor, they can help stabilize your fluid balance.
Is it possible to consume too many electrolytes?
With a normal diet, an excess is rare. However, very high amounts can lead to an imbalance in mineral levels.
What are energy gels?
PowerGel® is a specially developed energy gel for athletes. It contains readily available carbohydrates, sodium, and, depending on the variety, caffeine. It is designed to provide energy easily and conveniently during training or competitions.
When should you take energy gels?
PowerGel is typically consumed during training or competition when the body needs additional carbohydrates. Depending on the duration and intensity, it’s advisable to take one every 30–45 minutes. Important: Always drink plenty of fluids.
How many energy gels can you consume per hour?
Consumption depends on the duration and intensity of your workout. For long sessions, one gel is recommended approximately every 30–45 minutes. Before competitions, you should test your individual needs during training to check for tolerance.
Are energy gels easy to digest?
Gels are formulated to be absorbed quickly. You should test your tolerance to them during training before using them in a competition.
Are gels easy to digest?
Yes, they are formulated to be absorbed quickly. However, you should test them during training before using them in competition.
What exactly are supplements?
Supplements are products that provide the body with additional nutrients such as minerals, vitamins, amino acids, or performance-enhancing substances. They are not a substitute for a balanced diet, but they can help fill nutritional gaps and support training and recovery.
Which supplements are useful?
That depends on your sport and your goals. Magnesium is often used for muscles and nerves, BCAAs for intense workouts, caffeine boosters to enhance performance, and multivitamins for basic nutritional needs.
What are the most important supplements for athletes?
Basic supplements include minerals (e.g., magnesium), electrolytes for fluid balance, multivitamins, and pre-workout products containing caffeine or creatine.
Are supplements necessary?
Supplements aren’t strictly necessary—a balanced diet covers most of your nutritional needs. However, they can be helpful when intense training places higher demands on your body or when your diet doesn’t provide all the necessary nutrients.
Can you eat protein bars even if you don’t exercise?
Yes, protein bars can be eaten even without exercising. They’re a convenient snack, but shouldn’t permanently replace a balanced diet.
Are vegan protein bars healthier?
Vegan protein bars aren’t automatically healthier, but they can be cholesterol-free and easier to digest. Be sure to check the sugar and fat content here as well.
When is the best time to eat a protein bar?
Protein bars are particularly suitable after a workout to support recovery or as a snack between meals when a protein-rich meal isn’t possible.
Can protein bars replace a meal?
Generally not on a long-term basis. Protein bars are intended as a snack or supplement, but they do not replace a complete meal containing complex carbohydrates, fats, and micronutrients.
How much protein should a good protein bar contain?
A high-quality protein bar usually contains 15–25 g of protein per bar. The exact amount depends on individual needs and intended use.
What protein sources are found in protein bars?
Depending on the variety, protein bars may contain animal-based proteins (e.g., whey protein, milk protein) or plant-based sources (e.g., pea, soy, or rice protein).
Are protein bars suitable for everyone?
Generally speaking, yes, but people with food intolerances (e.g., lactose, gluten, nuts) should carefully check the ingredient list.
What makes an energy bar special?
Energy bars are a solid source of carbohydrates, yet they’re still easy to chew. The body absorbs them within a few minutes of eating them and uses them as energy.
How many energy bars should I eat while exercising?
That depends on the intensity, duration, and your individual needs. For longer workouts (> 90 minutes), it’s often recommended to eat about one bar per hour, ideally along with plenty of fluids.
Can I combine energy bars with isotonic drinks?
Yes, combining energy bars with isotonic drinks is a good idea. While the bar provides additional carbohydrates, the isotonic drink supplies fluids and electrolytes.
Are energy bars also suitable for sensitive stomachs?
Many energy bars are good sources of carbohydrates. If you have a sensitive stomach, you should check the ingredient list—especially if you have a sensitive digestive system or known intolerances (e.g., gluten or milk components).
What is the difference between energy bars and protein bars?
Energy bars focus on carbohydrates for a convenient energy boost. Protein bars, on the other hand, contain more protein and are therefore better suited for after exercise or as a protein-rich snack.
When is the best time to drink protein powder?
The ideal time is immediately after a workout (within 30 minutes), when your muscles are particularly receptive. A shake in the morning or before bed can also be helpful to ensure adequate protein intake.
How much protein powder should you consume per day?
That depends on your weight, workout intensity, and diet. As a general guideline, aim for 1.4–2 g of protein per kilogram of body weight daily. Of that amount, 1–2 servings can be supplemented as a shake if you’re not meeting your needs through your regular diet.
Which protein source is best?
Whey protein is considered the gold standard for muscle building because it’s absorbed particularly quickly. Casein is suitable for long-term supply (e.g., overnight), while plant-based proteins (e.g., peas, soy) are a good vegan alternative.
Is it possible to consume too much protein?
An excess is usually harmless for healthy people, as long as you drink enough fluids. However, anyone with kidney problems should consult a doctor about their protein intake. As a general rule: It’s the total amount that counts, not the number of shakes.
What exactly does “isotonic” mean?
“Isotonic” means that the particle density of a drink matches that of blood. This ensures that the drink is absorbed particularly quickly and that water effectively enters the circulatory system.
When should I use an isotonic powder?
Especially during workouts lasting more than 60 minutes or during more intense exercise. It provides fluids, energy, and electrolytes in a single drink—ideal for endurance training, competitions, or cycling/running sessions.
How do I mix the powder correctly?
Generally, dissolve the powder according to the manufacturer’s instructions (e.g., 20–30 g) in a specified amount of water (e.g., 500 ml). Stir well until completely dissolved, then drink.
Is isotonic powder also suitable for short workouts?
It’s usually not necessary for short sessions (< 60 minutes). In such cases, water is often sufficient—or, if needed, a small energy bar or another carbohydrate-rich snack.
Is there a difference between isotonic powder and electrolyte drinks?
Yes. Electrolyte drinks usually provide minerals and fluids, but not necessarily carbohydrates in isotonic concentrations. Isotonic powder aims to optimally combine fluid and energy intake with mineral supplementation.
Product Characteristics, Ingredients, Allergens
How can I tell if a product contains an allergen (e.g., lactose, gluten) that I need to avoid due to an intolerance or allergy?
As a company, we are legally required (under the Food Information Regulation) to identify and visually highlight the most common allergens in the ingredient list of our products if they are present as ingredients. Powerbar® also voluntarily declares potential traces of allergens. On our website, you can also use the “Dietary Type” filter under the products—for example, “gluten-free”—to get an overview of all gluten-free Powerbar® products. If you have any further questions about allergens, please contact: nutritionteam@powerbar.de
Are there any products that are suitable for vegans?
We always strive to meet the needs of our consumers and therefore naturally offer vegetarian and vegan products as well. You can find the complete vegan product range using our product filter under “Diet Type”: Vegan. Do you have any further questions about this? Please contact: nutritionteam@powerbar.de
Is the product still safe to eat after the best-by date has passed?
The best-by date is printed on the back of the package or on the bottom of the can (depending on the product). The best-by date indicates the date until which a food item or product can be consumed without significant loss of taste or quality and without posing a health risk, provided it has been stored properly. Since this is a best-by date and not an expiration date, the product may still be safe to eat even after the date indicated. However, as the manufacturer, we do not guarantee the quality of our products if consumed beyond the best-by date. The expiration of the best-by date can affect not only the taste, appearance, and microbial spoilage of a food product, but also its effectiveness.
Can the Isoactive Isotonic Sports Drink or the Isomax Isotonic Sports Drink also be prepared as a hot beverage?
Yes, both the ISOACTIVE Isotonic Sports Drink and the ISOMAX Isotonic Sports Drink can be prepared as hot beverages. When poured into a thermos, both sports drinks are therefore ideal for winter sports enthusiasts as a warm beverage to enjoy on the go.
Is the small hole in the white seal or the inner lid of our cans normal, or is it a defect?
The small hole in the white inner lid of some of our products is not a quality defect—this hole (also called a pinprick) must be present. It ensures the seal lid’s resistance to high pressure differentials (pressure equalization). This prevents the can from collapsing or bursting. Therefore, the pinprick is present on cans where it is technically necessary. This allows air to escape from the can when subjected to external pressure, but prevents air from entering the can through the hole.
Powerbar Bundle
Do all the products in my bundle have the same best-by date?
No, please note that the products included in the bundle may have different best-by dates. For logistical reasons, we are unfortunately unable to put together a bundle set with a uniform best-by date for all products.
Can I return individual products from a bundle?
Yes, that’s no problem at all! You don’t have to return the entire bundle. You can easily return just individual products from the bundle to us.
How does the return process work for bundle products?
The same return process applies to products from a bundle as to other orders. Within the standard 14-day period, notify us of your return via our contact form in the “Order” section. We’ll send you the documents you need to list the desired items and generate your return label.
How is the refund calculated if I return parts of a bundle?
The bundle discount is applied as a percentage to each individual product in the set. If you return items, you’ll only be refunded the amount for the products you actually returned (minus the prorated discount). The refund will be processed automatically via the payment method you selected when placing your order.
Can I apply an additional discount code (e.g., from the newsletter or a sale promotion) to a bundle that’s already on sale?
No, unfortunately that’s not possible. Our bundles already offer a price advantage and are therefore excluded from additional discount promotions, such as the newsletter welcome discount or other sales promotions. It’s not possible to combine different discounts.
Product Availability and Sales
Where can I buy Powerbar® products?
You can find Powerbar® products in various places. Our products are sold in our online store, reputable sports nutrition stores, bike shops, sporting goods stores, drugstores, select gyms, and through online retailers.
I’d like to add Powerbar® products to my inventory as a retailer—how do I go about this?
We’re delighted that you’re interested in the Powerbar® brand and our products. We’re always looking for dedicated partners who embody our motto and help us represent our brand. Please send us an email with your inquiry and your business information (name, address, phone number, and email address) to the following address, and we’ll get back to you: friends@powerbar.de.
Sports Nutrition
“By kilometer 30 at the latest, I’m usually completely drained”—how can this be avoided during a race (marathon)?
You should simulate a race situation during training to get a feel for WHAT to eat or drink, in what AMOUNT, and at what TIME during the race, so you can avoid unpleasant surprises or symptoms caused by a drop in blood sugar levels. It’s also beneficial to eat plenty of carbohydrates (pasta, bread, dried fruit, etc.) in the days leading up to a marathon so that the energy stores in your muscles (glycogen stores) are well-filled. Additionally, for optimal preparation, your diet should be carefully planned in the hours leading up to the race.
There are also caffeinated sports drinks (e.g., Isomax Isotonic Sports Drink). When should these ideally be consumed?
Caffeine, in the right dosage, can boost performance both within 60 minutes BEFORE and/or DURING a prolonged endurance activity. Especially after the first half of a longer endurance session, consuming caffeine can delay the usual onset of fatigue and thus contribute to improved performance.
Doesn’t caffeine cause the body to lose fluid during exercise?
The scientific evidence does not confirm any link between moderate caffeine intake (< 5 mg/kg body weight) during exercise and a negative impact on fluid balance or even dehydration.
What should one make of carb loading? How exactly does it work?
Carboloading is a proven strategy for replenishing glycogen stores in the muscles (i.e., the body’s energy reserves). These strategies have changed significantly in recent years. Today, simplified methods are recommended: In the three days leading up to the competition, focus on a diet high in carbohydrates and low in fiber and fat, while simultaneously reducing your training volume. Foods rich in carbohydrates—such as pasta, rice, mashed potatoes, dried fruit, and fruit smoothies—are well-suited for this so-called “carb-loading phase.” Some easy-to-follow tips include: At meals, serve yourself two spoonfuls more of rice or pasta than usual; choose a banana for dessert instead of low-calorie berries; and eat an energy bar or a handful of raisins as a snack between meals. It’s important to know that effective carb-loading causes the body to retain additional water, since carbohydrates are stored in glycogen stores along with water. This increases your body weight. That means you’ll have to “carry around” a little extra weight. It’s therefore important to try out this sports nutrition strategy before a long and intense training session. Carb loading can definitely have a positive effect on longer endurance efforts!
When is the ideal time for cyclists to lose weight?
A reduced energy and carbohydrate intake should be planned for the off-season so that neither performance nor recovery is compromised. A diet can also increase the risk of injury and illness and should therefore be carefully planned and tailored to the individual cyclist.
What should vegetarians and vegans keep in mind?
A poorly planned omnivorous diet is no more balanced than a poorly planned vegetarian diet. A well-thought-out lacto-ovo-vegetarian or vegan diet appears to adequately meet an athlete’s nutritional needs. With a vegan diet, special attention should be paid to the intake of vitamins D and B12, omega-3 fatty acids, and the minerals iron and zinc. Vegans and vegetarians often have lower muscle creatine stores. In such cases, a suitable creatine supplement can be a sensible addition to their diet. This is because well-stocked creatine stores allow for more intense training, which can improve repeated sprint performance, for example.
What should the correct or optimal daily diet for endurance athletes include, or does this vary from person to person?
A healthy, varied, and needs-based diet is important for every athlete. Total energy requirements vary from person to person and depend, among other things, on age, gender, muscle mass, and physical activity. The following factors can also influence total energy requirements as well as the optimal ratio of macronutrients (fat, carbohydrates, and protein): – Weight management or maintaining the optimal ratio of body fat to muscle mass – Training periodization.
What are the most common nutritional mistakes made during training and competition?
A common mistake during exercise, aside from an incorrect hydration strategy, is an inappropriate or poorly timed carbohydrate intake—which varies depending on the training goal or duration of the competition. A continuous and individually optimized carbohydrate intake, tested in advance, is a crucial factor for maximum performance in competition. In contrast, carbohydrate intake during training is not always necessary or effective, depending on the desired training adaptations.
What is recommended shortly before the start of a competition?
Small carbohydrate-rich snacks such as energy bars (e.g., ENERGIZE bars) or a ripe banana, consumed up to one hour before exercise along with some liquid, are a good choice. If you’re feeling very nervous, liquid carbohydrate preparations (e.g., gels dissolved in water) are usually better than solid food.
What and how much should I drink before a competition?
As a general recommendation, consume approximately 5–10 ml of fluid per kilogram of body weight 2–4 hours before exercise. Within the last hour before a competition, approximately 100–300 ml of fluid is optimal. Anything that you tolerate well is suitable here (sports drinks such as ISOACTIVE Isotonic Sports Drink, sweetened teas, water, etc.). Some athletes also like to consume caffeinated beverages. Caffeine can support performance and is considered a “mental booster” among endurance athletes. However, this is only effective if you tolerate caffeine well.
How many gels should you take during a marathon, and when?
This is a personal decision and should definitely be tested in advance during training.
There is a wide variety of drinks, bars, and gels available. Which one is right for whom?
The product format in which carbohydrates are consumed during exercise should be chosen on an individual basis depending on personal preference and the duration and intensity of the activity. If you have a sensitive stomach, are highly nervous, or are engaging in high-intensity exercise, energy gels and sports drinks are usually more suitable than solid food. During longer cycling sessions, a combination of liquid and solid food can be a good option for variety.
General Questions About Ordering
Where can I find my order confirmation?
After you place your order, we’ll automatically send an order confirmation to the email address you provided. Please also check your spam or junk folder. If you have a customer account, you can also find your order under “My Account → Orders.”
I didn’t receive an order confirmation. What should I do?
Wait a few minutes and check your spam folder. Make sure the email address was entered correctly. If you still haven’t received a confirmation, please contact us via the contact form on our website—we’ll check your order right away.
Can I track the status of my order later?
Yes. You can view the current status in your customer account under “Orders.” Once your order has been shipped, you’ll also receive a shipping confirmation with tracking information. If you don’t have a customer account, you can use the tracking link from the shipping email.
Why was my order shipped in multiple packages?
To ensure you receive your products as quickly as possible, we ship available items immediately. Depending on package size, shipping destination, or availability, an order may be split into partial shipments. You will not incur any additional shipping costs.
Complaints & Damage
I received the wrong product or package, or an item is missing. What can I do ?
Please contact us as soon as possible via the contact form. Provide us with your order number, the item in question, and—if possible—photos of the package and its contents. We’ll arrange for a quick replacement or refund.
My package was delivered damaged. What should I do?
Please document the damage (to the package and the merchandise) with photos and keep the packaging. Then contact us via the contact form. We’ll review the case with the shipping carrier and find a quick solution (replacement or refund).
How can I file a complaint about a product?
Please use our contact form. Send us your order number, a brief description of the problem, and—if available—clear photos. We’ll guide you through the process step by step.
Order Changes & Issues
Why was my order canceled?
Possible reasons include a failed payment, address discrepancies, or a temporary unavailability of an item. Contact us via the contact form—we’ll investigate the exact reason and help you place a new order.
Can I change, cancel, or return my order?
As long as the order hasn’t been processed or packed yet, we can usually make changes or cancel it. Please contact us immediately via the contact form. If the order has already been shipped, you can return it after receiving it.
Why might the price change after I place an order?
Prices in our online store are subject to change at any time, for example due to limited-time discount promotions or other business decisions. However, the price at the time of purchase ( ) always applies to your order.
Returns & Refunds
I haven’t received a refund for my return yet. What can I do?
As soon as Powerbar receives your return, you’ll get a confirmation email. Depending on your payment method, processing and issuing the refund can take up to one week. If this time has passed and you still haven’t received a refund, please contact us via the contact form. Have your order number and, if applicable, the tracking number for your return ready.
When will I receive my refund?
Once we’ve received your return, you’ll get a confirmation email. After we’ve reviewed it, we’ll refund the purchase price of the returned items via the same payment method you used when placing your order. Depending on your payment method, the refund may take up to a week.
How will I receive my refund?
Always via the payment method used at the time of purchase.
Can I also receive my refund as a gift card?
No, refunds are always issued via the original payment method.
What should I keep in mind when returning items if my invoice is still outstanding?
If you ordered on account and haven’t paid the invoice amount yet, please subtract the value of the returned items from the outstanding invoice amount and transfer only the remaining amount.
Can I exchange an item?
Unfortunately, a direct exchange is not possible. Please return the items and place a new order for the desired version.
What do I need to keep in mind when making a return?
Pack the items securely for shipping and include the completed return slip so we can identify your return. Original packaging is not required. Attach the provided return label to the package. As an alternative to the return slip, you can print out the cancellation form, fill it out completely, and include it with your package.
How do I initiate a return?
Submit your return request via our contact form in the “Order” section. We’ll process your request as quickly as possible and send you the documents you need to register your return items and create your return label. Affix the label to your package and include the completed return form. For returns from Germany and Austria, you can alternatively use a QR code, provided this option is available to you.
How long do I have to return my order?
You can cancel your order within 14 days of receipt. Please contact us as soon as possible so we can send you the appropriate return label.
Who covers the return shipping costs?
For returns from Germany, Austria, and Switzerland, we cover the return shipping costs, provided you use the return label we provide. If you return the item on your own without our label, we cannot reimburse the shipping costs.
How do I initiate a return?
Submit your return request using our contact form in the “Order” section. We’ll process your request as quickly as possible and send you the documents you need to record your return items and create your return label. Affix the label to your package and include the completed return form. For returns from Germany and Austria, you can alternatively use a QR code, provided this option is available to you.
Can I return multiple orders together?
Yes—please include all relevant order numbers in each package.
What happens if my return is incomplete?
We’ll refund the amount for items that we actually receive. Missing items cannot be credited.
Shipping & Delivery
Does Powerbar offer express shipping?
Unfortunately, no.
How can I choose a drop-off location for my delivery?
After shipment, you can use the DHL tracking link (or the DHL app) to adjust the drop-off location and delivery options.
What general shipping information should I know?
We ship to Germany, Austria, and Switzerland. Shipments are made Monday through Friday, excluding holidays. After your order ships, you’ll receive a shipping confirmation via email. Delivery times after shipment are approximately 2–4 business days within Germany, 2–5 business days to Austria, and 3–5 business days to Switzerland. Orders may be shipped in partial shipments.
What happens if I’m not home when my order arrives?
Depending on the option you selected, DHL will deliver to a designated drop-off location or take the package to a branch or Packstation.
Can I have my orders delivered to a DHL Packstation or a post office?
Yes, provided all details are correct (Packstation number and postal code).
My order was automatically returned to Powerbar. What should I do now?
We’ll contact you to arrange for a reshipment or refund.
My delivery could not be delivered. What can I do?
Check the tracking information. If the package was returned to us, we’ll reach out to you proactively—or you can contact us via the contact form.
How can I specify a different shipping address or change my address?
You can enter a shipping address that’s different from your billing address directly at checkout or save it in your customer profile. Please review your information before completing your order. Once your order has been shipped, the shipping and billing addresses for that order can no longer be changed.
Where can I check the delivery status of my Powerbar order?
You can find the status of your order in your customer account under “Orders.” For deliveries to Germany and Austria, you’ll receive a shipping confirmation via email with a tracking code once your order has been handed over to DHL. You can use this code to track your package via DHL’s tracking service. You can track deliveries to Switzerland using Swiss Post’s tracking service. Please note: Tracking information will only become available there once Swiss Post has received your package.
We ship to Germany, Austria, and Switzerland. You can order from the German, Austrian, and Swiss Powerbar stores to be delivered to Germany, Austria, and Switzerland, respectively. We do not currently ship to other countries. We plan to expand to additional countries in the future.
Can I schedule or reschedule my delivery?
No, we do not currently offer scheduled delivery. However, you can adjust delivery options via the DHL link.
How can I specify a different shipping address or change my address?
You can enter a shipping address that differs from the billing address directly at checkout or save it in your customer profile. Please review your information before completing your order. Once your order has been shipped, the shipping and billing addresses for that order can no longer be changed.
What happens if my shipment is marked as “delivered” but I haven’t received it?
Please first check the information in the tracking details and your agreed-upon drop-off location. Also ask your neighbors if they accepted your package. If your package is still missing, please contact us via the contact form and provide your order number and tracking number. We’ll initiate an investigation with the responsible shipping provider.
What packaging materials does Powerbar use?
Primarily paper-based, recyclable materials such as cardboard and paper fillers.
How much are the shipping and handling costs?
Shipping costs depend on your country of delivery and order total:
Germany: Standard shipping with DHL is free for orders of €65 or more. For orders under €65, shipping costs are €4.90 per order.
Austria: Standard shipping with DHL is free for orders of 65 € or more. For orders under 65 €, shipping costs are 6.90 € per order.
Switzerland: For orders of 100 CHF or more, standard shipping via Swiss Post is free. For orders under 100 CHF, shipping costs are 10 CHF per order.
The flat-rate shipping fees for Austria and Switzerland include packaging, insurance, and shipping. The shipping costs for your order will be displayed at checkout.
What’s included in the delivery, and how long does it take?
You will receive the items you ordered as described in the respective product descriptions. After shipment, delivery times for standard shipping are approximately 2–4 business days within Germany, approximately 2–5 business days to Austria, and approximately 3–5 business days to Switzerland. DHL handles deliveries in Germany and Austria, while Swiss Post handles deliveries in Switzerland. Deliveries are made Monday through Friday.
Are orders shipped on holidays or weekends?
No, we do not ship orders on weekends or holidays. Shipments are made on business days from Monday through Friday.
What happens if my shipment is marked as “delivered” but I haven’t received it?
Please first check the information in the tracking details and your agreed-upon drop-off location. Also ask your neighbors if they accepted your package. If your package is still missing, please contact us via the contact form and provide your order number and tracking number. We’ll initiate an investigation with the responsible shipping provider.
Payment & Discounts
What payment methods does Powerbar offer?
In the Powerbar online store, you can pay with a credit card (Visa or Mastercard), PayPal, Apple Pay, Google Pay, and Shop Pay. To use these payment services, you’ll need an account with the respective provider. You can see which payment options are available for your order directly at checkout.
Where can I find my invoice?
You’ll receive your invoice via email after your order has been shipped. You can also find it in your customer account under “Orders.”
My payment failed. What can I do?
Please check that your card or account information is correct and that your account has sufficient funds. If additional payment authorization is required—such as via 3D Secure—please confirm it. Then try the payment again or select a different payment method available at checkout. If the payment still fails, please contact us via the contact form.
When will the amount be debited from my account?
The timing of the debit depends on your chosen payment method. Typically, the amount is initially reserved when you complete your order and debited no later than when the order is shipped.
Why was my payment charged twice?
If you see the amount listed twice, one of the entries may be a temporary hold. This is usually automatically released after a short time. If two charges are still visible after a few business days, please contact us via the contact form so we can investigate the matter.
Can I pay by invoice?
No, we do not currently offer purchase on account. Please select one of the payment methods available at checkout for your order.
Is it safe to make a payment at Powerbar?
Yes, we use secure, certified payment providers and the latest security standards to process your payment.
My discount code isn’t working. What should I do?
Please first check our store for details about your discount code or the relevant promotion. There you’ll find the published information and terms for redeeming it. If you can’t find the information you need there or your code still isn’t working, please contact our customer service team via the contact form.
I forgot my discount code. Can I redeem it later?
No, unfortunately, you can no longer redeem a discount code after completing your order. Therefore, please enter your code before finalizing your order at checkout.
Can I combine multiple discount codes?
No, you can only redeem one discount code per order. It is not possible to combine multiple discount codes.
Are there special discounts for clubs, companies, or bulk orders?
If you’d like to place an order for a club, a company, or in larger quantities, please contact us via the contact form. We’ll be happy to see if we can offer you customized terms.
Where can I find current promotions and offers?
You can find current promotions and offers on our website and in our newsletter.
Customer Account
Do I need a customer account to place an order?
No, you don’t need a customer account to place an order. You can also order as a guest.
What are the benefits of having a customer account?
With a customer account, you can save your addresses and place orders faster. You’ll also find your past orders, invoices, and shipping tracking information all in one place. In some cases, you’ll also benefit from exclusive promotions.
I can’t log in. What should I do?
First, please check that you’re using the correct email address. Each time you log in, you’ll receive a one-time code at your email address that you’ll use to access your customer account. Also check your spam folder. If you still can’t find the one-time code there, please contact us via the contact form.
Can I view my order history?
Yes, you can find your previous orders in your customer account under “Orders.”
How do I change my billing or shipping address?
You can manage your billing and shipping addresses in your customer account. If you’d like to change the address for an order that’s already been placed but hasn’t been processed yet, please contact us immediately via the contact form so we can update it.
How can I reset my password?
On the login page, select “Forgot Password” and follow the instructions to reset your password.
How can I delete my customer account?
If you’d like to delete your customer account, please send us a message via the contact form. We’ll delete your account in accordance with legal requirements.
How can I delete my customer data?
Please send us a message via the contact form and select “Data Deletion” as the subject. We will process your request in accordance with the General Data Protection Regulation (GDPR).
Subscribe to or unsubscribe from the newsletter?
You can subscribe to our newsletter at the bottom of our website or during checkout. If you no longer wish to receive the newsletter, you can unsubscribe at any time using the unsubscribe link in every newsletter email.
Technical Issues
The store isn’t working properly. What can I do?
First, please clear your browser’s cache and cookies. Then try opening the store in incognito mode, disabling browser extensions, or using a different browser or device. If the problem persists, please contact us via the contact form.
Error message during checkout. What should I do?
Please check to make sure you’ve filled out all required fields completely and that the necessary payment authorization windows—such as for 3D Secure—are displayed. Then try the checkout process again or select a different payment method. If the error message still appears, please contact us via the contact form.
Why can’t I complete my order?
Problems with your internet connection, outdated browser data, or a declined payment may prevent you from completing your order. Please refresh the page, clear your browser’s cache and cookies, or try a different payment method. If you’re still unable to complete your order, please contact us via the contact form.
Legal Information & Customer Service
Do energy gels contain caffeine?
Some varieties contain caffeine for an extra boost.
There are also caffeinated sports drinks (e.g., Isomax Isotonic Sports Drink). When should these ideally be consumed?
Caffeine, when taken in the right dosage, can enhance performance both within 60 minutes BEFORE and/or DURING a prolonged endurance activity. Especially after the first half of a prolonged endurance session, consuming caffeine can delay the onset of fatigue and thus contribute to improved performance.
Are energy gels easy to digest?
Gels are formulated to be absorbed quickly. You should test your tolerance to them during training before using them in a competition.
Are energy gels easy to digest?
Yes, they are formulated to be absorbed quickly. However, you should test them during training before using them in competition.
Are energy bars also suitable for sensitive stomachs?
Many energy bars are easy to digest. However, you should check the ingredient list, especially if you have a sensitive digestive system or known intolerances (e.g., gluten or dairy ingredients).
“By kilometer 30 at the latest, I’m usually completely drained”—how can this be avoided during a race (marathon)?
You should simulate a race situation during training to get a feel for WHAT to eat or drink, in what AMOUNT, and at what TIME during the race, so you can avoid unpleasant surprises or symptoms caused by a drop in blood sugar levels. It’s also beneficial to eat plenty of carbohydrates (pasta, bread, dried fruit, etc.) in the days leading up to a marathon so that the energy stores in your muscles (glycogen stores) are well-filled. Additionally, for optimal preparation, your diet should be carefully planned in the hours leading up to the race.
When should you take energy gels?
PowerGel® is typically consumed during training or competition when the body needs additional carbohydrates. Depending on the duration and intensity, it’s a good idea to take one every 30–45 minutes. Important: Always make sure to drink enough fluids.
Why two types of sugar at all?
The intestines absorb carbohydrates via different transport pathways. Glucose (and maltodextrin, which consists of glucose chains) uses the SGLT1 transporter, which reaches its limit at about 60 g per hour. Fructose uses its own transporter, GLUT5. Combining both allows two pathways to be used simultaneously, enabling the absorption of up to 90 g or more of carbohydrates per hour instead of about 60 g. This is especially important during long endurance activities, where energy demands are high.
What do the carbohydrate formulas 1:0.8 and 2:1 mean?
These numbers describe the mixing ratio of two types of sugar in sports drinks, gels, and bars—namely, glucose or maltodextrin to fructose.
2:1 is the classic formula: two parts glucose/maltodextrin to one part fructose. It was first established in research and is found in many products. At 90 g per hour, that would be about 60 g of maltodextrin and 30 g of fructose.
1:0.8 is the newer variant with significantly more fructose—meaning almost equal amounts of both sugars. The idea behind this is that the fructose transport pathway can be utilized even more efficiently, allowing total absorption to increase further at very high doses (90 to 120 g per hour). Additionally, the mixture appears to be gentler on the stomach for some people because less undigested glucose remains in the intestines. It is designed primarily for professional athletes and very long, intense training sessions.
What is the difference between the PowerGel Shots and the Fuel Cubes?
Powerbar Fuel Cubes 30 contain 30 g of carbohydrates per serving, with a 1:0.8 ratio of glucose to fructose sources. Powergel Shots, on the other hand, contain 50 g of carbohydrates per serving, with a 2:1 ratio of glucose to fructose sources.
What is the difference between energy bars and protein bars?
Energy bars focus on carbohydrates for a convenient energy boost. Protein bars, on the other hand, contain more protein and are therefore better suited for after exercise or as a protein-rich snack.
What is the difference between PowerGel® Shots and Fuel Cubes 30?
Powerbar® Fuel Cubes 30 contain 30 g of carbohydrates per serving, with a 1:0.8 ratio of glucose to fructose sources. PowerGel® Shots, on the other hand, contain 50 g of carbohydrates per packet, with a 2:1 ratio of glucose to fructose sources.
What should one make of carb loading? How exactly does it work?
Carboloading is a proven strategy for replenishing glycogen stores in the muscles (i.e., the energy reserves). The strategies have changed significantly in recent years. Today, simplified methods are recommended: In the three days leading up to the competition, focus on a diet rich in carbohydrates and low in fiber and fat, while simultaneously reducing your training volume. Foods rich in carbohydrates—such as pasta, rice, mashed potatoes, dried fruit, and fruit smoothies—are well-suited for this so-called “carb-loading phase.” Some easy-to-follow tips include: at meals, serve yourself two spoonfuls more of rice or pasta than usual; choose a banana for dessert instead of low-calorie berries; and eat an energy bar or a handful of raisins as a snack between meals. It’s important to know that effective carb-loading causes the body to retain additional water, since carbohydrates are stored in glycogen stores along with water. This increases body weight. That means you’ll have to “carry around” a little extra weight. It’s therefore important to try out this sports nutrition strategy before a long and intense training session. Carb-loading can definitely have a positive effect on longer endurance activities!
What are energy gels?
PowerGel® is an energy gel for athletes. It contains carbohydrates, sodium, and—depending on the variety—caffeine, and is designed to provide you with energy in a simple and convenient way during training or competition.
How quickly does an energy bar provide energy?
Energy bars primarily contain rapidly available carbohydrates. These can be absorbed by the body within just a few minutes of consumption and are quickly available as energy during exercise.
How many energy bars should I eat while exercising?
That depends on the intensity, duration, and your individual needs. For longer workouts (> 90 minutes), it’s often recommended to eat about one bar per hour, ideally along with plenty of fluids.