FAQ on the Powerbar® Shop Move

What will change as a result of the transition?

We have migrated our online store to a new, technologically up-to-date version and provider. This will allow us to offer you new and improved features in the future to enhance your shopping experience.

Login

As part of the technical migration of our store, your accounts and orders have been migrated. If you had multiple accounts with the same email address, they have been merged into a single account. For security reasons, only your passwords could not be transferred.

What’s New: Logging in is now much easier and more secure—completely password-free via email or SMS!

Here’s how it works:

1️⃣ Enter your email or cell phone number in the login area
2️⃣ You’ll receive a one-time login code
3️⃣ Enter the code → logged in ✔

Payment Methods

Nothing will change for you regarding the existing payment methods. All payment methods remain available. These include:

  • Credit card (Visa and Mastercard)
  • PayPal

In addition, we now offer payment via

  • Apple Pay or
  • Google Pay.

. You’ll need an account with the respective payment providers.

We also offer payment via SHOP Pay.

This is a payment method from Shopify. If you already have an account with SHOP, you can use your existing login credentials to shop at Powerbar as well. If you don’t yet have an account with SHOP and create one at powerbar.com, you can also shop at other online stores built on Shopify. See also: https://help.shop.app/de/shop and https://shop.app/terms-of-service.

I had multiple accounts

During the transition of our Powerbar® shop, we merged all accounts (and guest orders) based on email addresses. This means that if you previously had multiple accounts, they have now all been merged into a single account.

My orders

We have migrated all the orders you placed in our previous Powerbar® shop. You can find them in your new customer account. As a result, your customer number has also changed.

Didn’t have a customer account before? Then you can log in with your email address or cell phone number and access your old orders.

Returning an Order Placed Before October 15, 2025

I placed an order before October 15, 2025, and would like to return it, or I have another question about it. Please contact our customer service via our contact form.

Newsletter

Your subscription to our newsletter will not change as a result of our store’s move.

My Customer Account

Unfortunately, we haven’t yet implemented all features in your customer account. We’re working hard to provide you with additional features, such as downloading a copy of your invoice, initiating returns directly, and much more. We’ll keep you up to date via our newsletter.

If you have any further questions, please contact our customer service team via the contact form .

When you log in to your customer account

you can view your orders and track their processing status. We’ll also send you a status update via email.

Wish List - Your Favorites

We have a wish list in our store. You can quickly add your favorite products whenever you see a heart icon next to a product—simply click it to add it to your list. The icon in the top right corner shows how many items are currently on your wish list, and you can also edit the list from there.

Unfortunately, you cannot yet edit your wish list in your customer account. We’re working on it.

Your Powerbar® Team